Terms of Service

1. Agreement to Terms

By accessing and using Regents Care's appointment booking service, you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our service.

2. Service Description

Regents Care provides an online appointment booking platform that:

• Facilitates appointment requests between patients and healthcare providers
• Generates PDF documents containing patient information
• Sends booking confirmations and communications via email
• Maintains secure records of appointments and referrals
• Provides administrative tools for healthcare providers

3. User Responsibilities

As a user of our service, you agree to:

• Provide accurate, complete, and up-to-date information
• Use the service only for legitimate healthcare appointment requests
• Not attempt to circumvent any security measures or access controls
• Respect the privacy and confidentiality of other users
• Comply with all applicable UK laws and regulations
• Not use the service for any unlawful or fraudulent purposes

4. Healthcare Provider Obligations

Healthcare providers using our service must:

• Maintain appropriate professional licenses and credentials
• Comply with UK healthcare privacy regulations (GDPR, Data Protection Act 2018)
• Respond to appointment requests in a timely and professional manner
• Maintain the confidentiality and security of patient information
• Provide accurate and current practice information
• Comply with relevant healthcare standards and guidelines

5. Privacy and Data Protection

Your privacy is paramount. Our collection, use, and protection of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference and complies with UK GDPR and the Data Protection Act 2018.

While we implement appropriate security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to maintaining industry-standard protections.

6. Service Availability and Limitations

We strive to provide reliable service but cannot guarantee uninterrupted availability. The service is provided "as is" and "as available" without warranties of any kind.

We reserve the right to:

• Modify, suspend, or discontinue the service at any time
• Limit access to certain features or functionality
• Perform maintenance that may temporarily affect service availability

7. Limitation of Liability

To the maximum extent permitted by law, Regents Care shall not be liable for:

• The quality, accuracy, or outcomes of healthcare services provided by healthcare providers
• Delays, cancellations, or rescheduling of appointments
• Communication issues between patients and healthcare providers
• Technical issues beyond our reasonable control
• Indirect, incidental, or consequential damages

Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the claim.

8. Medical Disclaimer

Regents Care is not a healthcare provider and does not provide medical advice, diagnosis, or treatment. Our service is solely for facilitating appointment bookings and administrative processes.

Always consult with qualified healthcare professionals for medical concerns. In case of emergency, contact emergency services immediately by calling 999.

9. Intellectual Property

The Regents Care platform, including its design, content, functionality, and underlying technology, is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written consent.

10. Termination

We may terminate or suspend your access to our service at any time, with or without cause, with reasonable notice where practicable.

Upon termination, your right to use the service will cease immediately. We may retain and process your data in accordance with our Privacy Policy and legal obligations.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the use of our service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the service after such changes constitutes acceptance of the new Terms.